We are here to assist you with any inquiries regarding your purchases, product compatibility, or order status. For prompt and efficient support, please reach out to us via email.
General Inquiries & Customer Support
For questions about our Keyboards, Mice, and Game Controllers, including specifications, warranty, or returns, contact us at:
[email protected]
Business & Wholesale Inquiries
For partnership opportunities or bulk orders, please use the same email address with a clear subject line indicating your request.
Mailing Address
Company Name：ENTERCO GROUP (HONG KONG) LIMITED
Company Address：RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Response Time
We aim to respond to all emails within 24 business hours. For faster assistance, please include your order number (if applicable) and a brief description of your issue.
Note: We do not offer phone support or a user portal at this time. All communication is handled exclusively through the email address above.